Frequently asked questions
You can use our online sign up method or call us at (305)562-1416 and one of representatives will help you.
All members can start as soon as 2 business days
If you have any questions please feel free to contact us at firstname.lastname@example.org or (305)562-1416
If you live in a gated community you will need to add us to your guest list or provide us with an access code to successfully deliver your food. It is the member’s responsibility to provide us with access, if the driver cannot enter the community at the time of delivery the driver must continue with their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
If you live in an apartment building that requires front desk/call box access it is the member’s responsibility to ensure your driver is granted access upon arrival. If the driver cannot enter the building to complete delivery, they will have to leave and continue their route as each driver has many deliveries to be made in a short period of time. A driver is not permitted to return to a stop after the initial failed delivery attempt. Thus, if access is not granted upon arrival, no credits will be issued for the missed delivery.
While our drivers will be consistent with delivery times, there are factors beyond our control, such as weather and traffic, which can lead to delays. Please be patient and rest assured delays are not commonplace and our driver will be at your doorstep shortly!
There may be several reasons why you would not receive a delivery. Non-payment, a scheduled hold, our driver could not access your home, or an unforeseen delivery delay due to an uncommon and unavoidable circumstance. If you feel you have missed a delivery in error please call (305)562-1416 or email email@example.com and a customer service representative will contact you at the beginning of the next business day.
While your driver will be consistent with their delivery times, no specific time request can be accommodated as each driver has a set route that is mapped via satellite taking into account real time weather and traffic. Drivers are not permitted to change the order of their route on any given night.
Your driver does not work off tips and is not expecting to receive them. However, if you feel your driver’s service is exceptional, tips are surely appreciated.